Refund Policy

The information on this page is provided for general guidance on structuring a Refund Policy and should not be considered legal advice. COKAA cannot determine your individual legal obligations or client arrangements in advance. Since refund regulations may differ by jurisdiction, we recommend obtaining professional legal counsel to ensure that your policy accurately reflects your digital service model, payment structure, and applicable consumer laws in your region.

Due to the nature of our digital pattern-making services and downloadable files, COKAA maintains a strict no-refund policy. Once an order is confirmed, processed, or delivered — either partially or fully — payments are considered final and non-refundable. This policy exists because our services involve personalized design work and digital file delivery, which cannot be reclaimed, reused, or resold once completed. Clients are encouraged to review all details carefully before confirming any purchase or project.

A refund policy for digital or customized services should clearly explain the conditions under which refunds are not applicable, while ensuring transparency and trust. It should outline your project approval process, delivery stages, and client confirmation steps to prevent disputes. If your business offers partial refunds for specific cases (e.g., duplicate payments or technical errors), these should be defined explicitly. For full compliance, review your policy with a legal advisor and update it periodically to reflect any changes in operations, payment systems, or consumer laws.